Courtesy translation. It is not binding: the version that prevails is the one in Portuguese. Read the Portuguese version

Vics support

This is a courtesy translation. Only the Portuguese version is binding.

Contact us

Write to suporte@vics.app. Vics is operated by GUIO MARKETING E GROWTH LTDA, CNPJ (Brazilian company number) 35.412.106/0001-87.

To speed things up, tell us which device you use, what happened and the email of your account. Do not send the text of the stories, the nickname or information about the child: we do not need them to help.

Common problems

  • The sign-in code did not arrive. Wait a minute, check the spam folder and ask for another code. The code is valid for 5 minutes, and each email can ask for up to 5 codes per hour.
  • The subscription does not show after purchase. Open Vics and use “Restore purchases”. Billing, cancellation and refunds are handled by the App Store.
  • The audio does not play or the story was not completed. Check your internet connection and try again. Finished stories can be downloaded to listen offline.
  • I cannot create more stories. The plan has an allowance of new stories per month, and each family can request up to 5 new stories every 24 hours. Saved stories keep playing.

Report a story

In the player, tap “•••” and then “Report this story”. If you cannot use the app, write to suporte@vics.app stating the reason. See also the child safety page.

Privacy and your data

To export your data or delete the account, use the app or see the account deletion page. How we handle data is in the Privacy Policy. The data protection officer is Rafael Motta Viberti Riedel, at the same address: suporte@vics.app.

Security problem

If you think you found a security flaw, write to suporte@vics.app with the subject “Security”. Do not publish the flaw before we talk.