Courtesy translation. It is not binding: the version that prevails is the one in Portuguese. Read the Portuguese version

Delete your Vics account

This is a courtesy translation. Only the Portuguese version is binding.

This page belongs to the Vics app, by GUIO MARKETING E GROWTH LTDA.

With the app

  1. Open Vics and sign in to your account.
  2. Tap Family and then Privacy.
  3. If you want a copy of your data first, tap Export my data.
  4. Tap Delete the account and confirm. The app asks for a new email code, to be sure it is you.

Without the app

If you no longer have the app, install it again and follow the steps above. If that is not possible, write to suporte@vics.app, from the email registered in the account, with the subject “Delete account”.

To confirm the request is yours, we send a 6-digit code to the account email, and you reply to us with it. Only then does the deletion start. Because the code is valid for 5 minutes, we first agree with you on the time it will be sent.

What happens

  • We delete the family, the stories, the audio, the children’s profiles, the favorites, the ratings, the listening history and the consents.
  • Stories that were being created are stopped.
  • Your session is ended on all devices. The app deletes what it kept on the device where you requested the deletion. On other devices, what it had kept (for example, downloaded audio) may remain there until someone signs in to the app again or until it is uninstalled.
  • The goal is to finish everything within 72 hours. When it is done, we send a confirmation email and delete your email from our database. If sending fails for 48 hours, we delete the email even without the confirmation.
  • Backups no longer contain your data within 7 days.

What remains afterwards

  • The record that deletion was requested and completed and the deleted-account mark, with internal identifiers, dates and languages only, without your email.
  • The record of the purchase notices sent by Apple, with the purchase identifier and internal identifiers, without payment data.
  • For up to 365 days, the log of sensitive actions, without content.
  • For up to 30 days, the servers’ technical logs, without content.
  • For up to 8 days, a file with the identifiers of the deleted account, used to repeat the deletion if an old backup is restored.

Details in the Privacy Policy.

The subscription is not cancelled automatically

Deleting the account does not cancel the subscription. Cancel it in the App Store: in Settings, tap your name and then Subscriptions. If the subscription was bought with someone else’s Apple account, they keep being charged until they cancel.