Courtesy translation. It is not binding: the version that prevails is the one in Portuguese. Read the Portuguese version

Child safety in Vics

This is a courtesy translation. Only the Portuguese version is binding.

In short

Vics is made for the adult to create and the child to listen. The child has no account, does not chat with the app and does not meet other people. Everything the child hears was requested by an adult in the family.

What Vics does not do

  • It has no account, login or public profile for children.
  • It has no free conversation, chat, comments or contact with other users.
  • It does not show ads and does not lead the child to purchases: the subscription belongs to the adult, through the store.
  • It does not use the microphone, camera, location or contacts at launch.
  • It does not share the child’s data for advertising or for third-party usage analytics.
  • It does not accept voice requests from the child. Requests come from the adult.

How stories are made

  1. The adult chooses the age band and, if they wish, likes and topics to avoid. They write an idea or choose a surprise.
  2. An artificial intelligence model writes the story with these instructions. The topics to avoid are passed to it and checked in the review. The names the adult writes in the idea (of the child, a relative, a pet, a character) may appear in the story. The profile nickname only appears in the story if the adult writes it in the idea.
  3. An automatic review, done by another artificial intelligence step, checks whether the story suits the age band and the topics to avoid. If it finds a problem, the story is corrected, with at most two rounds of correction. If it still does not pass, the story is not delivered.
  4. Only the approved story is turned into audio, with a synthetic voice.

Writing and narration are done by artificial intelligence providers outside Brazil, which receive the idea, the personalization data and the story text. The Privacy Policy says which ones and what each receives.

What the review does not guarantee

The automatic review reduces the risk, but it is not perfect. A story may have a passage that does not suit your child even when it follows the rules above. So:

  • listen together, especially to the first stories;
  • use the topics to avoid for anything that is sensitive for your child;
  • if something is not right, report it.

How to report

In the player, tap “•••” and then “Report this story”. Choose the reason: scary, not right for the age, has personal information, wrong language, audio problem or something else. The report publishes nothing and carries no text written by you. Whoever handles the reports sees the reason and the story identifiers; the text is only opened with a recorded justification. Each family can send up to 10 reports every 24 hours.

You can also write to suporte@vics.app.

What is up to the adult

  • Keep the PIN, which protects the adult areas.
  • Choose a correct age band for each child.
  • Only write in the idea names of people you are allowed to mention, and do not write an address, phone number, date of birth, documents, full name or school.
  • Supervise the use of the app.

The limit of what we promise

Vics does not replace parental supervision, is not a health or education service and promises no effect on sleep, behavior or learning. We do not display certification seals, and this page is not an opinion on compliance with any law. How we handle data is in the Privacy Policy.

Contact: GUIO MARKETING E GROWTH LTDA, suporte@vics.app.